How to Build a Remarkable Service Culture
Where: The College of Law, Melbourne.
When: February 15, 2019 – 10.30-11.30am.
In this session you will learn;
• The impact of customer service on your client’s expectation of law
• The four key building blocks for driving Client Experience improvements
• How to use design thinking and customer journey maps to uplift the client experience
• How to embed new service culture into the client experience to consistently “WOW” clients
Please contact the College of Law for more info.
Do your clients love working with you?
Award your firm for providing outstanding client service.
Driven by client feedback, the Professional Services Awards showcase the best medium to small law, accounting, conveyancing and bookkeeping firms in Australia.
The NAB Professional Services Awards provide a tangible signal of excellence to your current and prospective clients.
In 2018 we researched a range of 50 small-to-midsize Australian law firms across a range of law practice areas on the quality and impact of prospective client interactions with legal staff.
What do you think we found?
Find out in our 2018 CX Benchmark report; 'First Impressions Convert - Increasing Profitability from the First Touch Point'.
Realise Your Client Experience Advantage
CXINLAW is the recognised partner to law firms of Client Experience strategy, education and development. We help organisations create an inspired service culture and a profitable driver for success by realising their Client Experience advantage.
Three proven workstreams for Client Experience Success
Client Experience Success Program
Everything you need to create an inspired and profitable service culture.
"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."
– Stephen Mayson, Professor of Strategy
Director of Legal Services Institute, College of Law