CXINLAW NAB & Beaton Partnership

Professional Services Awards 2017

CXINLAW partners with Beaton Research and NAB for the first law firm and professional services awards judged by those whose opinions matter most - Clients.

CXINLAW ALPMA Benchmark Report 2018

New Market Benchmark

CXINLAW announce ALPMA supported Mystery Shopping and Client Experience research in law. Participate to find out how your firm performs.


ALPMA Summit 2017

Thank you to all those that came and said hello to CXINLAW at this year’s exceptional and busy ALPMA Summit in Brisbane, 13-15 Sept.


Following key changes in the legal landscape many law firms are looking for new ways to successfully differentiate and deliver real client value. CXINLAW assists legal providers with perfecting the client experience [CX] offered in order to attract, retain and build client share in a new and demanding environment.

We help legal providers:

  • Understand what clients value most
  • Identify the key challenges involved in client experience development
  • Execute client-centric strategies and tools to improve
  • Deliver outstanding service performance and increase profitability

Insight and Strategy

Determine how your clients perceive you

  • Secret Shopping assessments
  • Voice of the Client programmes
  • Service benchmarking and analysis
  • Identification of service competencies
  • Define the Client Experience Vision

Lead the Client Experience Strategy

Engage and Develop

Activate your people

  • Design the Client Experience
  • Engage all roles and functions
  • Flexible service skills development
  • Identify and educate Champions
  • Client-friendly process upgrades

Improve your firm’s capabilities

Drive Performance

Embed the new service culture

  • Client Experience monitoring
  • Manage Conduct Risk
  • Service performance coaching
  • Operationalise improvement
  • Results measurement

Perfect the Client Experience

Client Experience Benchmark Research 2018

Call for participation!

CXINLAW is delighted to announce our continuing association with ALPMA in developing the next 2018 Client Experience in Law Benchmark Research report.

Participants who choose to take part in this exciting research project will receive objective and actionable insights into their firm from the point of view of their clients.


ALPMA Summit Wrap-Up

ALPMA Summit Brisbane 2017

Thank you to all those that came and said hello to CXINLAW at this year’s exceptional and busy ALPMA Summit.

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Call for participation: Client Experience Benchmark Research 2018

Find out how your firm performs by participating in our 2018 Client Experience study

CXINLAW is delighted to announce our continuing association with ALPMA for the Client Experience in Law Benchmark Research 2018 report. In 2015 our ALPMA supported research highlighted the importance of first impressions and the likelihood of client enquiries converting to profitable…

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NAB Professional Services Awards

Announcing our new Partnership with Beaton Research and NAB Professional Services

CXINAW is pleased to announce that we have partnered with Beaton, the trusted researchers of the Financial Review Client Choice Awards, to support the first NAB Professional Services Awards from FirmChecker. Why you should enter The NAB Professional Services Awards will…

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"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."

Stephen Mayson, Professor of Strategy
Director of Legal Services Institute at The College of Law

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Level 10, 555 Lonsdale St.
Melbourne, Victoria, 3000, Australia

CXINLAW is a trading style of CXE City (Australasia) PTY LTD
ABN 45606015605