Discover your clients’ views for your CX advantage

We don’t believe getting to know your clients’ opinions ought to be expensive, or difficult. We also know that legal providers who ask for feedback have an advantage.

That’s why we are introducing the most cost-effective client survey solution you’ll find anywhere, specifically for law firms.


Award your firm for providing outstanding client service

Driven by client feedback, the Client Choice Awards showcase the best medium to small law, accounting, conveyancing and bookkeeping firms in Australia.

The Client Choice Awards provide a tangible signal of excellence to your current and prospective clients.

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Does your law firm's First Impressions Convert?

With ALPMA, we researched a range of 50 small-to-midsize Australian law firms across a range of law practice areas on the quality and impact of prospective client interactions with legal staff.

What we found was quite alarming - up to 88% of Australian law firms drive prospective clients to their competitors.

Don't make the same common service experience mistakes.

Grab your free copy now!

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Realise Your Client Experience Advantage

CXINLAW is the recognised partner to law firms of Client Experience strategy, education and development. We help organisations create an inspired service culture and a profitable driver for success by realising their Client Experience advantage.

Three proven workstreams for Client Experience Success

Service Performance Monitoring

Determine how clients perceive you to develop and lead your firm's Client Experience strategy.

Actionable Service Education

Activate and engage your people in the delivery of Client Excellence with essential skills and capabilities.

Service design and innovation

Design the clients’ experience and embed the new service culture in your firm to leverage its competitive advantage.

"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."

Stephen Mayson, Professor of Strategy
Director of Legal Services Institute, College of Law

Client Experience Success Program

Everything you need to create an inspired and profitable service culture.

Partner with us to develop and champion a strategic improvement program.


Mystery Client assessment and client listening tools for NPS® insight staff can act on.


Employee engagement and service training to embed new skills and capabilities.


Brilliant service design for effortless delivery and client delight at every touch-point.

Receive Client Experience service design activity tips and further information on making Client Experience "your law firm's advantage".

Please note: We will never spam you. We take client privacy very seriously. Read our Privacy Policy.

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