Free Webinar 2 August
Carl White, our director and CLI Distinguished Fellow, will present a FREE online webinar on 'How to Create an Innovative Service Culture that Clients Reward'.
In this webinar, Carl will identify, analyse and discuss world-class practises in customer service and proven techniques – specific to law – that will make your clients’ experience remarkable. Whether you have just begun your firm’s journey to client service excellence or are seeing the results you need and want to aim higher, this webinar is for you.
Do your clients love working with you?
Award your firm for providing outstanding client service.
Driven by client feedback, the Professional Services Awards showcase the best medium to small law, accounting, conveyancing and bookkeeping firms in Australia.
The NAB Professional Services Awards provide a tangible signal of excellence to your current and prospective clients.
Does your law firm's First Impressions Convert?
With ALPMA, we researched a range of 50 small-to-midsize Australian law firms across a range of law practice areas on the quality and impact of prospective client interactions with legal staff.
What we found was quite alarming - up to 88% of Australian law firms drive prospective clients to their competitors.
Don't make the same common service experience mistakes.
Grab your free copy now!
Realise Your Client Experience Advantage
CXINLAW is the recognised partner to law firms of Client Experience strategy, education and development. We help organisations create an inspired service culture and a profitable driver for success by realising their Client Experience advantage.
Three proven workstreams for Client Experience Success
Client Experience Success Program
Everything you need to create an inspired and profitable service culture.
"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."
– Stephen Mayson, Professor of Strategy
Director of Legal Services Institute, College of Law