Introducing CXINLAW
Following key changes in the legal landscape many law firms are looking for new ways to successfully differentiate and deliver real client value. CXINLAW assists legal providers with perfecting the client experience offered in order to attract, retain and build client share in a new and demanding environment.
We help legal providers:
- Understand what clients value most
- Identify the key challenges involved in client experience development
- Execute client-centric strategies and tools to improve
- Deliver outstanding service performance and increase profitability
Insight and Strategy
Determine how your clients perceive you
- Secret Shopping assessments
- Voice of the Client programmes
- Service benchmarking and analysis
- Identification of service competencies
- Define the Client Experience Vision
Lead the Client Experience Strategy
Engage and Develop
Activate your people
- Design the Client Experience
- Engage all roles and functions
- Flexible service skills development
- Identify and educate Champions
- Client-friendly process upgrades
Improve your firm’s capabilities
Drive Performance
Embed the new service culture
- Client Experience monitoring
- Manage Conduct Risk
- Service performance coaching
- Operationalise improvement
- Results measurement
Perfect the Client Experience
Client Listening and Service Culture Webinar
What your clients and employees could tell you about your client service culture
and what to do about it!
Join us for a FREE Webinar
on Thursday July 27, 2017
1:00-2:00PM AEDT.
CXINLAW News
‘What your clients and employees could tell you about your client service culture – and what to do about it’ Join us for a FREE Webinar on Thursday July 27, 2017 1:00-2:00PM AEDT. Today’s service leaders understand that delivering an outstanding Client Experience…
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Most firms aim to achieve client ‘satisfaction’. Yet in a world where the bar of client experience is being rapidly raised, firms should be aiming for client service excellence. Why? Because the old adage, ‘clients are your best referrers’, has definitely…
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What is on every law firm’s website? A promise of client service excellence. Yet, does your firm have a program in place to train teams to deliver exceptional client service? After findings revealed by a joint ALPMA/CXINLAW survey, No Second Chances,…
Read MoreCXINLAW Tweets
"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."
Stephen Mayson, Professor of Strategy
Director of Legal Services Institute at The College of Law
Level 10, 555 Lonsdale St.
Melbourne, Victoria, 3000, Australia
CXINLAW is a trading style of CXE City (Australasia) PTY LTD
ABN 45606015605