'Legal Design Thinking'

You’ve heard the term but how do you actually use it in your practice?

Find out with Carl White, CXINLAW's director and CLI Distinguished Fellow, at CLI's Innovation Summit in his presentation; 'Mapping the Client Journey – Taking the guess work out of client expectations' in Melbourne on Friday 9 Aug.

NAB-Professional Services Awards 2018

Do your clients love working with you?

Award your firm for providing outstanding client service.

Driven by client feedback, the Professional Services Awards showcase the best medium to small law, accounting, conveyancing and bookkeeping firms in Australia.

The NAB Professional Services Awards provide a tangible signal of excellence to your current and prospective clients.

NAB-Professional Services Awards 2018
2018 CX Benchmark report

Does your law firm's First Impressions Convert?

With ALPMA, we researched a range of 50 small-to-midsize Australian law firms across a range of law practice areas on the quality and impact of prospective client interactions with legal staff.

What we found was quite alarming - up to 88% of Australian law firms drive prospective clients to their competitors.

Don't make the same common service experience mistakes.

Grab your free copy now!

2018 CX Benchmark report
Realise Your Client Experience Advantage

CXINLAW is the recognised partner to law firms of Client Experience strategy, education and development. We help organisations create an inspired service culture and a profitable driver for success by realising their Client Experience advantage.

Three proven workstreams for Client Experience Success
Client insights and strategy

Determine how clients perceive you to develop and lead your firm's Client Experience strategy.

Service education and development

Activate and engage your people in the delivery of Client Excellence with essential skills and capabilities.

CX innovation and consulting

Design the clients’ experience and embed the new service culture in your firm to leverage its competitive advantage.

"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."

Stephen Mayson, Professor of Strategy
Director of Legal Services Institute, College of Law

Client Experience Success Program

Everything you need to create an inspired and profitable service culture.


Partner with us to develop and champion a strategic improvement program.


Mystery Client assessment and client listening tools for NPS® insight staff can act on.


Employee engagement and service training to embed new skills and capabilities.


Brilliant service design for effortless delivery and client delight at every touch-point.

Receive Client Experience service design activity tips and further information on making Client Experience "your law firm's advantage".

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