Following key changes in the legal landscape many law firms are looking for new ways to successfully differentiate and deliver real client value. CXINLAW assists legal providers with perfecting the client experience offered in order to attract, retain and build client share in a new and demanding environment.
CHOOSE CXINLAW TO
Perfect Your Client Experience
Organisations that place customers and clients at the heart of their legal business have a leading driver for success.
Insight and Strategy
Determine how clients perceive you to develop and lead your firm's Client Experience strategy.
Engage and Develop
Activate and engage your people in designing Client Experiences that grow your firm’s capabilities.
Embed the new CX excellence service culture in your firm to leverage its competitive advantage.
At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on.
– Stephen Mayson, Professor of Strategy
Director of Legal Services Institute, College of Law
Client Success Program
Everything you need to become a Client Experience Champion.
CX assessment and insights with client listening tools and exercises for ongoing use.
Develop champions and a strategic program with our expert support and consultation.
Employee engagement and service training to embed new skills and capabilities.
Brilliant service design for your firm for effortless delivery and client delight at every touch-point.
'First Impressions Convert - Increasing Profitability from the First Touch Point'
All the data is in.
What do you think we found?
Get your copy of our 2018 CX Benchmark report:
News and Events
Are you ready to lead your industry?
Call us to have a confidential, obligation-free, talk with one of our Client Experience experts today.