Build a Remarkable Service Culture

 Learn how to create a remarkable and profitable service culture that inspires staff, delights clients and makes your firm the provider and employer of choice.

CXINLAW will be presenting at world-class service design practices to Alumni of the College of Law, Western Australia, in November 2018.

College of Law
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Do your clients love working with you?

Award your firm for providing outstanding client service.

Driven by client feedback, the Professional Services Awards showcase the best medium to small law, accounting, conveyancing and bookkeeping firms in Australia.

The NAB Professional Services Awards provide a tangible signal of excellence to your current and prospective clients.

NAB-Professional Services Awards 2018
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'First Impressions Convert - Increasing Profitability from the First Touch Point'

All the data is in.
What do you think we found?

Get your copy of our 2018 CX Benchmark report.

Realise Your Client Experience Advantage

CXINLAW is the recognised partner to law firms of Client Experience strategy, education and development. We help organisations create an inspired service culture and a profitable driver for success by realising their Client Experience advantage.

Three proven workstreams for Client Experience Success
Client insights and strategy

Determine how clients perceive you to develop and lead your firm's Client Experience strategy.

Service education and development

Activate and engage your people in the delivery of Client Excellence with essential skills and capabilities.

CX innovation and consulting

Design the clients’ experience and embed the new service culture in your firm to leverage its competitive advantage.

Client Experience Success Program

Everything you need to create an inspired and profitable service culture.


Partner with us to develop and champion a strategic improvement program.


Mystery Client assessment and client listening tools for NPS® insight staff can act on.


Employee engagement and service training to embed new skills and capabilities.


Brilliant service design for effortless delivery and client delight at every touch-point.

"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."

Stephen Mayson, Professor of Strategy
Director of Legal Services Institute, College of Law

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(03) 9005 6833

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