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Archive for September 2015

2015 ‘mystery shopping’ research in the Australian legal market underway

CXINLAW assesses the quality of law firm First Impressions and likelihood of client conversion with a sample of 45 small to mid-market law firms in preparation for Australasian Report 2015

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CXINLAW preview latest report at ALPMA Summit Sept 2015

Carl White will be presenting at the Australian Legal Practice Managers Association Gold Coast Summit, the largest legal management conference and trade exhibition in the Southern Hemisphere.

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Articles

  • Does your firm provide outstanding client service?
  • The Butterfly Effect with CX
  • Setting the Stage – Behind the scenes of CX
  • First Impressions Convert – The Top 3 Takeaways
  • 9 in 10 law firms fail the ‘First Impression Test’ in 2018

About us

CXINLAW assist law firms, chambers, corporates and other legal providers develop, improve and perfect their customer and client experience.

 

CXINLAW

Contact us

Level 10, 555 Lonsdale Street
Melbourne VIC 3000
Australia

Call us on:
(03) 9005 6833
or 0423 254 484
or email us here

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