Archive for October 2020
How to Create an Innovative Service Culture that Clients Value
This video explains the importance of embedding a remarkable service culture in law firms to consistently fulfil client expectations.
Read MoreWhy client experience is the big differentiator for law firms in 2020
Innovation is change that makes a positive difference. Learn how CX can make a big difference, both financially and in terms of your firm’s reputation.
Read MoreMapping the client journey – taking the guesswork out of client expectations
This video discusses client journey mapping, a method to help law firms gain empathy & insight to their client’s experience as they navigate the firm.
Read MoreLegal Innovation & the Client Experience podcast
Carl White was a guest on the Future of Law podcast, with Dan Hunter. They discuss why exceptional client experience is sits in the heart of innovation.
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