Responding to changes in the legal sector, CXINLAW provide client feedback, expert advice, training and development to perfect customer and client experience in law firms, chambers, corporates and other legal providers.
Our Service Commitment
We have a strong commitment to developing client friendly businesses that impress.
An outstanding client experience is one that clients return to, recommend and pay for time and again. At CXINLAW we are committed to helping firms develop such an impression where clients become advocates of your law firm’s service.
The CXINLAW team bring a breadth of experience from within and outside the sector.
We have worked extensively within the sphere of customer and client service development, and have the following qualifications and memberships:
- Trainers (CTP qualified)
- Performance and Service Coaching (accredited Member of Association for Coaching)
- Psychometric profiling for sales and leadership (DISC & Firo-B qualified)
- Secret shoppers* (approved and trained)
- Business Management skills (DMS qualified)
- Market Research Society (Affiliate member)
- Social Science (BSc Hons)
- LLB Law (degree)