"Using a precise and delightfully engaging mix of service analysis and training methods, CXINLAW reinvigorated my team’s passion and understanding of running a client-focused front-of-house experience. Getting it right was critical and the positive results we’ve seen have been acknowledged by internal and external clients, building the business case for further delivery across the ﬁrm"
~ Head of Facilities, Leading International Law Firm
"The team are gifted and creative consultants who consistently deliver high-quality service initiatives which easily connect with all levels in the business. Their energy and enthusiasm for service is endless and they always ensure a solution-focused and expertly designed outcome. The team are reliable, ﬂexible and a pleasure to work with and I highly recommend them"
~ Head of Learning and Development, Top 10 UK law Firm
"CXINLAW are all highly professional in their approach and I wouldn’t hesitate to recommend them. Their secret shopping calls highlighted a need for training that CXINLAW have delivered in an entertaining, informative and enlightening way. CXINLAW provide real clarity in an area that law ﬁrms have traditionally had difficulty with. It is great to have a clear steer in at least one area of an uncertain legal world. Well done to the guys at CXINLAW"
~ Practice Manager, Breeze & Wyles Solicitor
"Absolutely fantastic! The team are knowledgeable and very quick at establishing what i need to improve and the strengths i can build on, I liked the challenging questions, and the self-discovery which i am applying in my work and in my life! A great faith in people, and a genuinely concern about the well-being and success in our working environment is why their approach works very well. I truly think you have helped enormously with gelling our team back together, some that were thinking of leaving now want to stay. We are well equipped to face whatever the future throws at us. Thank you"
~ Executive Assistant, Leading Private Equity Firm
"In today’s competitive legal market place improving the client experience at every touch point adds value to our ﬁrm. I engaged CXINLAW to secret shop my ﬁrm and the results were enlightening and highlighted some very real training needs from reception to fee earner around new enquiry capture. CXINLAW were extremely professional, the results were delivered openly and honestly with suggested solutions"
~ CEO, Pellys Solicitors
"Thanks. Really appreciated. I am feeling more relaxed and ready for this speaking event than ever before, which is down to our coaching sessions without question"
~ Partner, Leading International Law Firm
"Excellent presentation by two accomplished speakers ... Really useful. Taught the lawyers that the firm provide a service not a product, so client experience is everything … I found this presentation very interesting and it highlighted that there was room for improvement when dealing with new client calls … Knowing that this is going to be monitored from now on, is a useful tool too"
~ Selection of feedback from participants, Leading International Law Firm
"At a time of increasing pressure and competition, CXINLAW’s Customer Experience in Law report shows the stark reality that too many ﬁrms are in fact their own competitors. They are effectively turning work away into the arms of others; often without realising they are doing so. The good news is that CXINLAW show you exactly what needs to be worked on”
~ Director of the Legal Services Institute, College of Law