About us

What we do

CXINLAW works with law firms, chambers, corporates and other legal providers to deliver perfect client experience excellence at every touchpoint of the client journey through;

  • client insight and feedback
  • business process development
  • service education and training
  • ongoing expert advice

Our CX experts highlight cost-effective improvements that can be made through a consistent focus on client experience to ensure your firm becomes the provider of choice from the point of sale, to profitable long-term relationships and referral recommendations.

CXINLAW develop and evaluate improvements so that new service behaviours, systems and culture are operationalised and grow stronger over time with increased new business delivering higher returns to your organisation.

Meet Our Dedicated Team

The people behind CXINLAW bring a breadth of local and international experience from the sphere of customer and client service development and within the legal sector. Together we cover a broad range of client touchpoints to assist you in becoming the best in the business.

Director and Chief Experience Officer
Client Experience Coordinator
Senior Consultant

Want to increase your firm's profitability?