CXINLAW-The-Laws-Conversation

CXINLAW is pleased to partner with Shannon Hubert on her project, The Laws of Conversation. This article provides an overview and how to get involved.

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Most firms aim to achieve client ‘satisfaction’. Yet in a world where the bar of client experience is being rapidly raised, firms should be aiming for client service excellence. Why? Because the old adage, ‘clients are your best referrers’, has definitely held true. In fact, a study by Altman Weil found that when selecting a law firm,…

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