Articles Archives

CX IN LAW - What do clients really want B2B and B2C

Watch the recorded webinar on the importance of delivering a remarkable customer experience presented by the Centre for Legal Innovation.

CXINLAW-How-to-create-innovative-service-culture-clients-value

This video explains the importance of embedding a remarkable service culture in law firms to consistently fulfil client expectations.

cxinlaw-Why-client-experience-differentiator-law firms-2020

Innovation is change that makes a positive difference. Learn how CX can make a big difference, both financially and in terms of your firm’s reputation.

This video discusses client journey mapping, a method to help law firms gain empathy & insight to their client’s experience as they navigate the firm.

Carl White was a guest on the Future of Law podcast, with Dan Hunter. They discuss why exceptional client experience is sits in the heart of innovation.

CXINLAW - What do law firm clients really need and want webinar

Read the top 5 takeaways from an international panel discussion on the importance of customer experience presented by the Centre for Legal Innovation.

CXINLAW-Why delivering exceptional CX is the future for law 2

Delivering exceptional CX will be critical to win & nurture business in a more transparent legal market. Discover how your firm can prepare.

CXINLAW is pleased to partner with Shannon Hubert on her project, The Laws of Conversation. This article provides an overview and how to get involved.