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3 steps to Building Client & Team Loyalty in a Crisis
Right now the CX focus must be on empathy, leadership, strength, decisiveness and a well-planned conversation with your most vulnerable clients…
Read MoreDoes your firm provide outstanding client service?
CXINLAW are proud to be an industry partner of the Client Choice Awards again this year. Driven by client feedback, the Client Choice Awards showcase the best medium to small law, accounting, conveyancing and bookkeeping firms in Australia. The Client Choice Awards are researched by FirmChecker and proudly supported by the National Australia Bank. Should your firm…
Read More9 in 10 law firms fail the ‘First Impression Test’ in 2018
That’s one of the many significant findings revealed in the 2018 research report by Client Experience specialists CXINLAW. ‘First Impressions Convert: Increasing Law Firm Profitability From the First Touch-point’, supported by the Australasian Legal Practice Management Association (ALPMA), found that; 88% of initial enquiry contact with law firms did not deliver a very positive result for…
Read More2018 Client Experience in Law Benchmark Report due for release in February
CXINLAW, in collaboration with ALPMA, will soon release our ‘First Impressions Convert – Increasing Profitability from the First Touch Point’ – 2018 Benchmark Report. Assessing 50 Australian law firms using our 2018 Mystery Shopping benchmark, we measured how likely prospective clients would be to engage and recommend the providers they spoke with. Our 2015 report highlighted…
Read MoreProfessional Services Awards 2017 Winners Announced
The NAB and Beaton Research Professional Services Awards have announced their winners for 2017. These awards celebrate the best medium-to-small law, accounting, bookkeeping, and conveyancing firms – as judged by those who matter most – your clients. “Winners were chosen through a rigorous analysis of real clients’ opinions. A weighted average of performance ratings from both business…
Read MoreFind out how your firm performs by participating in our 2018 Client Experience study
CXINLAW is delighted to announce our continuing association with ALPMA for the Client Experience in Law Benchmark Research 2018 report. In 2015 our ALPMA supported research highlighted the importance of first impressions and the likelihood of client enquiries converting to profitable work for law firms; 78% of enquiries fail the First Impression Test and only…
Read MoreAnnouncing our new Partnership with Beaton Research and NAB Professional Services
CXINLAW is pleased to announce that we have partnered with Beaton, the trusted researchers of the Financial Review Client Choice Awards, to support the first NAB Professional Services Awards from FirmChecker. Why you should enter The NAB Professional Services Awards will celebrate the best medium to small law, accounting, bookkeeping and conveyancing firms – as…
Read More‘What Champions Eat for Breakfast’ Webinar – 18th May 2017
‘What Champions Eat for Breakfast’ Leading a Client Experience Excellence Programme at your Firm Join us for a FREE webinar on Thursday May 18, 2017 1:00 PM AEST. Research shows that an engaged workforce is key to better service. Organisations that excel have 1.5 times as many engaged employees as those who don’t. Our May webinar…
Read MoreCXINLAW Free Webinar – 6th October 2016
“How to build a strong customer culture and results” Join us for a free webinar on Thursday October 6th, 2016 at 1pm AEDT, for more insights on how to increase Client Experience Success for your firm. Click here to sign up now!
Read MoreCXINLAW at ALPMA. Happy Clients Happy Days
We’re looking forward to seeing client and connections as an ALPMA Summit Exhibitor 2016 in Melbourne.
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