Webinars
What do clients really want? Centre for Legal Innovation webinar
Watch the recorded webinar on the importance of delivering a remarkable customer experience presented by the Centre for Legal Innovation.
Read MoreHow to Create an Innovative Service Culture that Clients Value
This video explains the importance of embedding a remarkable service culture in law firms to consistently fulfil client expectations.
Read MoreMapping the client journey – taking the guesswork out of client expectations
This video discusses client journey mapping, a method to help law firms gain empathy & insight to their client’s experience as they navigate the firm.
Read MoreClient Listening and Service Culture – Webinar July 27
‘What your clients and employees could tell you about your client service culture – and what to do about it’ Join us for a FREE Webinar on Thursday July 27, 2017 1:00-2:00PM AEDT. Today’s service leaders understand that delivering an outstanding Client Experience creates a profitable and sustainable advantage for them that others will find hard to…
Read More‘What Champions Eat for Breakfast’ Webinar – 18th May 2017
‘What Champions Eat for Breakfast’ Leading a Client Experience Excellence Programme at your Firm Join us for a FREE webinar on Thursday May 18, 2017 1:00 PM AEST. Research shows that an engaged workforce is key to better service. Organisations that excel have 1.5 times as many engaged employees as those who don’t. Our May webinar…
Read MoreCXINLAW Free Webinar – 6th October 2016
“How to build a strong customer culture and results” Join us for a free webinar on Thursday October 6th, 2016 at 1pm AEDT, for more insights on how to increase Client Experience Success for your firm. Click here to sign up now!
Read MoreCXINLAW Free Webinar – July 2016
“Client Experience Success in the New Financial Year” Join us for a free webinar on Monday 18th July at 12pm AEST, 2pm NZST for insight into increased Client Experience Success for your firm. Click here to sign up now!
Read MoreCXINLAW Free Webinar!
“Do you look and sound as good as you are?” Join us for the first in a series of FREE webinars, being held on 23 May at 2.30pm AEST. Click here to sign up now!
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