Realising your Client Experience advantage

Position your firm as the legal provider and employer of choice in today's competitive market.

In today’s legal market where differentiators are difficult to find and leverage, it's never been more important to create a remarkable and profitable service culture that inspires staff, delights clients and makes your firm the provider and employer of choice.

  • The impact of consumer service on your clients’ expectations of law
  • How to build a mandate among leaders and staff for achieving service goals together
  • The four key building blocks to improving Client Experience in your firm
  • How to use design thinking and customer journey mapping to uplift the clients’ experience
  • How to embed the new service culture with motivated staff that consistently “wow” clients

Where does your firm stand?