Client Experience Excellence in Law Report

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The 'No Second Chance: The Importance of First Impressions to Law Firms' report used Mystery Shopping to ascertain how likely an instruction would be from prospective clients.

The CXINLAW research was exclusively released at the ALPMA Summit on the Gold Coast in September 2015. ALPMA is the peak body representing law firm managers and leaders in Australasia.

To have a deeper conversation about Client Experience Excellence, why not contact us directly.