Client Experience development for legal service providers

Develop an inspirational service education and improvement program

Monitor and embed service performance with actionable client insights

Create a remarkable service culture that attracts and retains profitable clients

Innovate Client Experience and realise your market advantage

Realise Your Client Experience Advantage

CXINLAW is the recognised partner to law firms of Client Experience development.

We help organisations create an inspired service culture and a profitable driver for success.

New Partnership

CXINLAW partners with Beaton Research and NAB for the first law firm and professional services awards judged by those whose opinions matter most - Clients.
For more information and to enter:

ALPMA Summit 2017

Come & say hello -
You'll find us exhibiting at the 2017 ALPMA Summit in Brisbane, 13-15 Sept.

Client Experience Success for all areas of your business
Client insights and strategy

Determine how clients perceive you to develop and lead your firm's Client Experience strategy.

Service education and development

Activate and engage your people in the delivery of Client Excellence with essential skills and capabilities.

CX innovation and consulting

Design the clients’ experience and embed the new service culture in your firm to leverage its competitive advantage.

2018 CX Benchmark report

'First Impressions Convert - Increasing Profitability from the First Touch Point'

All the data is in.
What do you think we found?

Get your copy of our 2018 CX Benchmark report:

Client Experience Success Program

Everything you need to create an inspired and profitable service culture.

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Lead

Developing a strategic program and champions within your organisation to embed the service culture.

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Monitor

Mystery Client insight and proven client listening tools for NPS® feedbackto drive performance.

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Learn

Employee engagement and service training for all roles and functions to improve team and client care results.

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Innovate

Brilliant service design for effortless delivery and client delight at every touch-point in the relationship.

Let’s discuss how we can help optimise your Client Journey

Client Experience is any moment where an impression of service is perceived. Best-in-class legal providers continually improve the experience for outstanding results that clients notice and reward.

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Client Experience Success Program

Everything you need to create an inspired and profitable service culture.

lead-cx-100px
Lead

Developing a strategic program and champions within your organisation to embed the service culture.

monitor-cx-100px
Monitor

Mystery Client insight and proven client listening tools for NPS® feedbackto drive performance.

learn-cx-100px
Learn

Employee engagement and service training for all roles and functions to improve team and client care results.

innovate-cx-100px
Innovate

Brilliant service design for effortless delivery and client delight at every touch-point in the relationship.

Meet our team

Experienced. Talented. Professional.

"At a time of increasing pressure and competition, the stark reality is that too many firms are in fact their own competitors. They are effectively turning work away and into the arms of others, often without realising that they are doing so. The good news is that CXINLAW show exactly what needs to be worked on."

Stephen Mayson, Professor of Strategy
Director of Legal Services Institute, College of Law

Call us on

(03) 9005 6833

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use our contact form to send us a message.

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