How to Create an Innovative Service Culture that Clients Value
This video explains the importance of embedding a remarkable service culture in law firms to consistently fulfil client expectations.
Read MoreWhy client experience is the big differentiator for law firms in 2020
Innovation is change that makes a positive difference. Learn how CX can make a big difference, both financially and in terms of your firm’s reputation.
Read MoreMapping the client journey – taking the guesswork out of client expectations
This video discusses client journey mapping, a method to help law firms gain empathy & insight to their client’s experience as they navigate the firm.
Read MoreLegal Innovation & the Client Experience podcast
Carl White was a guest on the Future of Law podcast, with Dan Hunter. They discuss why exceptional client experience is sits in the heart of innovation.
Read More“What do law firm clients REALLY need (and want)?” – Centre for Legal Innovation webinar
Read the top 5 takeaways from an international panel discussion on the importance of customer experience presented by the Centre for Legal Innovation.
Read MoreWhy delivering exceptional CX is the only future for law
Delivering exceptional CX will be critical to win & nurture business in a more transparent legal market. Discover how your firm can prepare.
Read MoreThe Laws of Conversation
CXINLAW is pleased to partner with Shannon Hubert on her project, The Laws of Conversation. This article provides an overview and how to get involved.
Read MoreEngage your team to create a remarkable client experience
Learn how law firms have engaged their whole team to build a truly client-focused service offering supported by a remarkable service culture.
Read More5 ways to improve your firm’s client experience in 5 minutes
Looking for inspiration for improve your client experience? Watch this 5 minute video to learn 5 ways to improve your firm’s client experience.
Read More5 ways to use data-led insights to make a client-centric plan for FY21
Writing your FY21 business plans will be challenging. This article outlines 5 sources of data you can use to make informed, data-led CX decisions.
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