James Rose

James Rose

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Senior Consultant, trainer and facilitator

Senior Consultant, trainer and facilitator

James has 25 years of customer service experience, starting his career assessing the customer service skills of a financial call centre, reporting and advising on ways to improve. This quickly transitioned into managing his own teams, who together won numerous awards for the quality of service provided.

He is passionate about providing customers with the highest standards possible and uses his expertise to enable and inspire others. For James, outstanding customer service is more than happy smiles and efficient processes; it’s also about creating immersive, emotional experiences for the customer and real value for the business.

He is a psychology graduate, NLP (Neuro Linguistic Programming) practitioner and TAP (Training Accreditation Programme) qualified trainer.

He uses an interactive, informal approach to development, contextualising his wealth of experience to the needs of his clients so that the techniques can be practically and easily applied for ‘real world’ use.

Today, he enjoys working with law firms internationally to introduce the idea of Client Experience as a key differentiator and method of impressing and retaining existing clients, as well as attracting new ones.

If you have a chance to work with James, you’ll find him a friendly and receptive advisor who is able to offer insightful advice that will invariably lead to future successes.