Nancy Welch

Nancy Welch

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Client Experience Insights Manager

Client Experience Insights Manager

A Senior Consultant with CXINLAW, Nancy has 20 years’ marketing and research experience combined with substantial expertise in client relationship management.

She has been working with CXINLAW for over 5 years and currently manages the team’s insight function. She has strong analysis and communication skills and leads the development of CXINLAW research tools.

Nancy currently lives in Sweden with her 3 children.



  • 5 years of working with CXINLAW
  • Background in financial and professional services companies
  • Substantial market research experience


  • Net Promoter System
  • Client and employee research insights
  • Technical market research software skills
  • In-depth analysis and reporting


  • Associate member of the UK Market Research Society
  • BA(Hons) History, University of Liverpool
  • Professional Diploma in Marketing, Chartered Institute of Marketing