CXINLAW Reports

Abridged ‘Customer Experience in Law’ report

Customer Experience in Law Report

Customer Experience in Law Report CXINLAW UK Report endorsed by the College of Law In the first study of its kind the ‘Customer Experience in Law’ report reveals how prospective clients’ front-end customer experience is a key differentiator in the success of law firms within a rapidly changing legal landscape. Research conducted between June and…

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'No Second Chance' Report Cover

Client Experience Excellence in Law Report

Client Experience Excellence in Law Report CXINLAW research, supported by the Australian Legal Practice Managers Association (ALPMA), has found 78 per cent of Australian law firms fail the ‘first impressions test’, and only one in five clients would recommend the firm to others. The ‘No Second Chance: The Importance of First Impressions to Law Firms’…

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