In this space you will find a range of resources and articles to help you build on your firm's culture of Client Experience Excellence.
Looking for inspiration for improve your client experience? Watch this 5 minute video to learn 5 ways to improve your firm's client experience. This content is published with permission of ...Read More →
Is your firm making client plans for FY21? It’s shaping up to be a year like no other. At this time, it’s very hard to predict how this global pandemic ...Read More →
Years ago, a friend engaged lawyers to assist him during a personal and business crisis. At the time he was stressed, exhausted, confused and upset. Throughout his ordeal, his lawyers ...Read More →
Most firms aim to achieve client ‘satisfaction’. Yet in a world where the bar of client experience is being rapidly raised, firms should be aiming for client service excellence. Why? ...Read More →
To acquire new clients in a cluttered marketplace you need to invest in both online and traditional marketing – you already know this. Yet, what happens when a prospect contacts ...Read More →