In this space you will find a range of resources and articles to help you build on your firm's culture of Client Experience Excellence.
Is your aim to bring care beyond legal advice and have your clients rave about every member of your team? Law firms invariably answer ‘yes’, but must do more - ...Read More →
Looking for inspiration for improve your client experience? Watch this 5 minute video to learn 5 ways to improve your firm's client experience. This content is published with permission of ...Read More →
Is your firm making client plans for FY21? It’s shaping up to be a year like no other. At this time, it’s very hard to predict how this global pandemic ...Read More →
Years ago, a friend engaged lawyers to assist him during a personal and business crisis. At the time he was stressed, exhausted, confused and upset. Throughout his ordeal, his lawyers ...Read More →
Most firms aim to achieve client ‘satisfaction’. Yet in a world where the bar of client experience is being rapidly raised, firms should be aiming for client service excellence. Why? ...Read More →
To acquire new clients in a cluttered marketplace you need to invest in both online and traditional marketing – you already know this. Yet, what happens when a prospect contacts ...Read More →