This video explains the importance of embedding a remarkable service culture in law firms to consistently fulfil client expectations.
Innovation is change that makes a positive difference. Learn how CX can make a big difference, both financially and in terms of your firm’s reputation.
This video discusses client journey mapping, a method to help law firms gain empathy & insight to their client’s experience as they navigate the firm.
Carl White was a guest on the Future of Law podcast, with Dan Hunter. They discuss why exceptional client experience is sits in the heart of innovation.
Read the top 5 takeaways from an international panel discussion on the importance of customer experience presented by the Centre for Legal Innovation.
Delivering exceptional CX will be critical to win & nurture business in a more transparent legal market. Discover how your firm can prepare.
CXINLAW is pleased to partner with Shannon Hubert on her project, The Laws of Conversation. This article provides an overview and how to get involved.
Learn how law firms have engaged their whole team to build a truly client-focused service offering supported by a remarkable service culture.
Looking for inspiration for improve your client experience? Watch this 5 minute video to learn 5 ways to improve your firm’s client experience.
Writing your FY21 business plans will be challenging. This article outlines 5 sources of data you can use to make informed, data-led CX decisions.