Service Education Programs

Here are a selection of the training programs we have delivered, all core to client experience development:

  • Service with the X Factor
  • Sales through Service
  • Secrets of Outstanding Service
  • Achieving Outstanding Service Together
  • Client Experience On Call
  • Building Strong and Lasting Service Partnerships
  • Leading and coaching customer experience
  • Managing perception point performance
  • Professional reception and front of house skills
  • Effective call-handling techniques
  • Client meeting skills for fee earners
  • Interpersonal skills for outstanding service
  • Gaining confidence in your customer service role
  • How to be Brilliant
  • Business Networking for Success
  • Dealing with difficult service situations
  • Caring for yourself as well as your client
  • Building rapid rapport with new clients
  • Know your clients inside out
  • The client is bothering me: bringing feedback to life
  • Leading service and staff engagement for improved results
  • Delivering outstanding client experience as one-team
  • Growing a shared service culture with every colleague and client
  • Firstline Leadership Programme
  • Leadership: The Fundamentals
  • Effective Coaching and feedback for managers
  • Using feedback and coaching as a learning tool
  • Presenting with Impact