“I engaged CXINLAW to secret shop my ﬁrm and the results were enlightening and highlighted some very real training needs from reception to fee earner around new enquiry capture”
CXINLAW works with Corporate and Consumer based Law firms, Chambers and ABS legal providers keen to place customers and clients at the heart of the legal business. A key part of this approach is gaining robust, regular and often qualitative and quantitative client/customer insight.
- Client and Customer Intercept
- Secret Shopping
- Client Feedback
- Employee engagement surveys