Customer and Client Experience in Law

We help law firms successfully differentiate and deliver real client value. CXINLAW are experts in perfecting the client experience so you can attract, retain and build client share.

9 in 10 Australian law firms fail the 'First Impression Test' in 2018


Read First Impressions Convert -
Increasing law firm profitability from the first touch-point – 
to learn about:

  • Commercial impact of our key findings for firms
  • Indicators of excellence in service at first-touch
  • Hotspots for Client Experience improvement
  • 4 Key Drivers that influence client purchasing behaviour

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